Phone Number For Shop Pay

Where can i find help with using shop pay?

If you have questions about using Shop Pay, then visit the Shop Pay Help Center. If you need help with paying by installments with Shop Pay, then visit the Shop Pay Installments Help Center. Shop Pay is available in the following languages:

How do i opt out of shop pay using my phone number?

You can choose to opt-out of Shop Pay using your phone number. Please note, their phone number needs to be formatted to include the '+ country code' prefix when opting out. For example, a US-based user would need to format their number as +1 234 56789.

What if i dont have access to my existing shop pay phone number?

Optional: If you don’t have access to your existing Shop Pay phone number, then when you’re prompted to enter a verification code, click on I didn’t receive a code. You’ll be sent a 6-digit verification code through email instead. In the Login & security section, click Change next to your existing phone number.

How can a customer change their shop pay account information?

If a customer wants to change their Shop Pay account information, then they need to sign in to Shop Pay with their current registered email before they can update their information. Customers can opt out of Shop Pay at any time. If your customer has any questions about using Shop Pay, then they can visit Shop Pay Help.