Performance Standards For Customer Service

What are the performance standards?

Standards of performance (also called performance standards) include a "standard" by which to measure success. For example, a standard of performance for customer service may look something like this: Increase personal sales by 10% during the coming year, and receive no more than 1 customer complaint per month.

What are strong customer service skills?

Providing excellent customer service comes from having excellent interpersonal skills. Therefore, examples of excellent customer service involve any time a person employs these interpersonal skills. Some of these skills include communication, listening, assertiveness, self-control and positive thinking.

What are some examples of service standards?

Examples of quality standards include customer service standards, internal efficiency, and energy, health and safety management. Quality standards are established by businesses to ensure customer satisfaction and business longevity. Quality products and services are those that are free from defects and deficiencies.

What are employee performance standards?

Job performance standards are minimum levels of productivity or accomplishment that employees must maintain to remain employed and to receive full compensation.