Help Desk Self Service Portal

What is a customer self service portal?

A self-service portal allows customer service teams to manage a place for customers to visit in order to find an answer to their questions. It’s essentially the launch pad for any customers who need support.

What is self service portal?

A self-service portal is a website that can be accessed from any device any location. Generally, it’s an extension of an ITSM solution. Employees visit the self-service portal to find a solution to their problems. By design, a self-service portal makes finding solutions easy by giving direct access to a knowledge base.

What is customer service help desk?

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal help desk professionals participate in hardware and software purchases and installation and work with employees to resolve IT problems.

What is the self service portal?

A self-service portal is a website, consisting of self-service and self-help functions, that enables and empowers the consumer to request services, find information, and register and resolve issues.