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LAST UPDATED: 26 May, 2023 217 PEOPLE USED
The Healthcare Warrior’s . CUSTOMER SERVICE STANDARDS Meet the Healthcare Warrior. Click here. Appropriate ways to offer service in a Healthcare Setting. TRAINING MANUAL for improving the quality . of service in the Healthcare Industry Includes Chat Points and Learner Activities. PLUS Trainer’s Notes. MODULE 3/14
Customer service in healthcare training activities can be tailored to your organizational goals and objectives, but deliver the activities in the best format. For example, if your staff needs more experience dealing with upset patients, you might consider online role-playing to address customer concerns.
Healthcare customer service training also has to include ways to protect patients from invasions to their privacy. For things like HIPAA compliance, eLearning is a great way to deliver bits of information to your staff, including reminders about protecting patient information and any changes to regulations.
Regular feedback from patients regarding how they feel after getting the treatment from a particular hospital is also a good way to keep rapport and as well know the areas where the hospital needs to work harder. It is essential for the healthcare sector to rejuvenate its customer support service.
This template features basic principles, do’s and don’ts, and training tips for your customer service team. One crucial benefit of a training manual is that it describes a standard process for interacting with customers. Such processes usually involve steps that staff members can follow in most situations.
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